Return Policy
for purchases made in-store and online
We hope that every item you purchase fits you perfectly and you love it. If purchasing in-store, you are encouraged to try on items before purchase to ensure the right fit. If purchasing online, please review the sizing chart (when available) to ensure appropriate fit. If there is ever a time you are unhappy with something you purchased with us, we want to know so we can make it right.
We have a 14-day return policy, which means you have 14 days from the time your item(s) is delivered (or from when it's purchased, if you purchased in-store) to request a return. For mailed returns, the item(s) must be shipped back within 5 days of your return request. Note: Customer satisfaction is of utmost importance to us. When returns are accepted, your refund will be issued via your original payment method. We do NOT issue store credits, as we feel strongly that you should get your money back.
To be eligible for a return, your item must be in the same condition that you received it; unworn, unused, undamaged (including deodorant residue & makeup stains), unwashed and with attached tags & (if ordered online) in its original packaging. Items must also be free from perfume, smoke, pet hair, or other odors or residues. A receipt, order number, or other proof of purchase is required for all returns.
To request a return in-store, bring the item during open hours and provide your order number. Online purchases may be returned in-store during regular business hours or mailed back to us. If you'd prefer to mail it, email us (info@andyandjojo.com) to let us know to be looking for your return in the mail and let us know why you want to return it. You’ll mail it to: Andy and JoJo, 1413 Triplett Street, Owensboro, KY 42303.
Return Shipping
If you choose to mail your return to us, you are responsible for covering the cost to ship the item(s), as we covered the shipping cost on its way to you. Be sure to package the item appropriately to protect it during shipping. If the item is damaged during its shipping back to us, we cannot provide a refund.
Exchanges
If your item doesn’t fit and we still have your preferred size in stock, or you'd prefer a different item, the best way to ensure you get what you want (especially if you choose to mail your return rather than bring it in-person) is to purchase the new item on our website to secure it before it sells out. Once your original returned item is received (in-person at the storefront or via mail) and inspected to ensure it wasn’t worn, used, damaged, washed and has the tags intact, your refund will be processed. Your refund will be issued via your original payment method.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We don't do store credits. Please remember it can take some time for your bank or credit card company to process and post your refund on their end.
Exception
Sale items discounted 20% off or less may be returned under our normal return policy. Items discounted more than 20% off are final sale. All jewelry, hair accessories, hats, purses & all other non-clothing items are final sale. Holiday-specific items must be returned a minimum of 8 business days prior to that holiday. If you purchase a holiday-specific item within 8 business days of that holiday, your purchase is final sale and cannot be refunded/exchanged.